Field Services Engineer
Job Overview
As a Field Services Engineer at Sovato, you will play a critical role in ensuring the performance, reliability, and scalability of the network infrastructure that powers Sovato’s remote surgical platform. This is a hands-on, operations-focused role responsible for the fulfillment, installation and ongoing maintenance of our surgical grade network. You will contribute directly to Sovato’s mission by ensuring equipment in the field is tuned and functionality throughout its lifecycle—enabling life-saving care to be delivered virtually and globally.
Primary Responsibilities
Site Development
Assemble and configure kits of components for installation at customer sites.
Conduct testing and labeling of kit components prior to delivery.
Coordinate the installation and activation of circuits and equipment.
Travel to customer sites to perform installations, testing, and acceptance procedures.
Document field conditions and maintain a catalog of site artifacts.
Incident Management & Troubleshooting
Collaborate with the Sovato Network Operations Center (NOC) and support teams to troubleshoot production issues.
Assist in root cause analysis and documentation of network outages or degradations.
Provide field support for ongoing maintenance and troubleshooting activities.
Ensure site artifacts are maintained throughout the site lifecycle.
Technical Support & Collaboration
Deliver customer-facing technical support with a focus on responsiveness and empathy.
Collaborate with NOC, engineering, and product teams to continuously improve solution capabilities.
Contribute to technical knowledge bases and operational playbooks.
Customer Experience & Field Readiness
Ensure that all communications—verbal and written—are clear, professional, and reflect Sovato’s commitment to excellence in patient care.
Engage with end users and clinical stakeholders to ensure a seamless technical experience.
Network Operations & Monitoring
Leverage network monitoring tools to analyze performance and conditions, assist support team with pro-active event identification/resolution
Maintain up-to-date documentation of network performance and incidents.
Required Knowledge, Skills, and Abilities
Bachelor’s degree in Engineering, Computer Science or related field
2+ years of experience supporting enterprise or carrier-grade network environments.
2+ years of field services/engineering experience in a customer-facing role
Technical Skills
Proficiency with:
Networking configuration and management
Firewalls and security appliances (FortiGate)
Layer 1–7 network protocols and troubleshooting
Exposure to Arista switches and software-defined networking (SDN) concepts
Soft Skills
Customer service oriented.
Strong analytical thinking and attention to detail.
Excellent communication and interpersonal skills; able to explain technical concepts to non-technical audiences.
Self-starter with the ability to work both independently and as part of a distributed team.
Physical & Travel Requirements
Ability to lift and install networking equipment (up to 50 lbs), climb ladders, and work in field environments.
Willingness to travel up to 75% for deployments, training, or onsite support—both within the U.S. and internationally.
Why Join Sovato?
Shape the future of surgery by enabling remote access to life-saving care.
Be part of a pioneering team at the intersection of healthcare and technology.
Competitive compensation and benefits package, including medical, dental, vision coverage, and travel opportunities.
Environmental Conditions
Sovato is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. Because being on a Sovato product team requires visits to health care providers, some vaccinations may be required to fulfill your work here.
About Sovato
Sovato is a team of healthcare leaders, innovators, and clinicians passionate about shaping the future of surgery. We are fueled by a profound mission to create unprecedented access to high-quality surgical care, delivering scarce surgical resources to new markets and new patients—transcending the geographic boundaries that exist with surgery today.
Advancements in enabling technology, such as robotic surgical systems, virtual care, and the global telecommunication infrastructure, offer a unique moment in time to deliver remote robotic surgery. For patients, remote surgery creates ample access to the right surgeon, the right care and at an affordable price, driving consumer choice and decreasing the need for travel and delayed care. For healthcare systems and organizations, Sovato offers a novel solution to optimize clinical capacity, capture new surgical revenue, and create greater access to high-quality surgical care for all.
Remote surgery will forever change how surgery is received, delivered, and accessed. Our comprehensive solution brings together the people, systems, tools, and data in an integrated ecosystem––addressing the full scale of requirements to ensure a safe, scalable, and sustainable remote surgery program. The Sovato platform will manage every facet of the surgical journey from coordination, communication, connectivity, and system integrations when the patient is not in the same location as the surgeon––from the point of referral to surgery all the way through post-op care.
Sovato offers a competitive benefit package including medical, dental and vision coverage and a 401k.
