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Field Services Engineer

Reports to: VP of Network Strategy and Development

Department: Network Operations | Location: Hybrid (with up to ~50% travel)

Job Overview

As a Field Services Engineer at Sovato, you will play a critical role in ensuring the performance, reliability, and scalability of the network infrastructure that powers Sovato’s remote surgical platform. This is a hands-on, customer-focused role responsible for the fulfillment, installation and ongoing maintenance of our surgical grade network. You will contribute directly to Sovato’s mission by ensuring equipment in the field is tuned and functionality throughout its lifecycle—enabling life-saving care to be delivered virtually and globally.

Primary Responsibilities

Site Development

Travel to customer sites to perform installations, testing, and acceptance procedures.
Document field conditions and maintain a catalog of site artifacts.

Incident Management & Troubleshooting

Collaborate with the Sovato Network Operations Center (NOC) and support teams to troubleshoot production issues.

Assist in root cause analysis and documentation of network outages or degradations.
Provide field support for ongoing maintenance and troubleshooting activities.
Ensure site artifacts are maintained throughout the site lifecycle.

Technical Support & Collaboration

Deliver white glove customer-facing technical support with a focus on responsiveness and empathy.
Collaborate with NOC, engineering, and product teams to continuously improve solution capabilities.
Contribute to technical knowledge bases and operational playbooks.

Customer Experience & Field Readiness

Ensure that all communications—verbal and written—are clear, professional, and reflect Sovato’s commitment to excellence in patient care.
Engage with end users and clinical stakeholders to ensure a seamless technical experience.

Network Operations & Monitoring

Leverage network monitoring tools to analyze performance and conditions, assist support team with pro-active event identification/resolution
Maintain up-to-date documentation of network performance and incidents.

Qualifications & Skills

Professional Background

Bachelor’s degree in Engineering, Computer Science or related field
2+ years of experience supporting carrier-grade network environments.
2+ years of field services/engineering experience in a customer-facing role

Technical

Proficiency with:
- Networking configuration and management
- Firewalls and security appliances (FortiGate)
- Layer 1–7 network protocols and troubleshooting
- Exposure to Arista switches and software-defined networking (SDN) concepts

Soft Skills

Customer service oriented.
Strong analytical thinking and attention to detail.
Excellent communication and interpersonal skills; able to explain technical concepts to non-technical audiences.
Self-starter with the ability to work both independently and as part of a distributed team.

Professional Attributes

Meticulous Detail: A deep commitment to accuracy; in surgery, the "small things" are the big things.
Communication: Ability to distill complex networking concepts into clear instructions for diverse stakeholders.
Adaptability: A self-starter who thrives in a fast-paced startup environment and can work effectively with distributed teams.

Physical & Travel Requirements

Ability to lift and install networking equipment (up to 50 lbs), climb ladders, and work in field environments.
Willingness to travel up to 50% for deployments, training, or onsite support—both within the U.S. and internationally.

Why Join Sovato?

Shape the future of surgery by enabling remote access to life-saving care.
Be part of a pioneering team at the intersection of healthcare and technology.
Competitive compensation and benefits package, including medical, dental, vision coverage, and travel opportunities.

Job Overview

Primary Responsibilities

Site Development

Travel to customer sites to perform installations, testing, and acceptance procedures.
Document field conditions and maintain a catalog of site artifacts.

Incident Management & Troubleshooting

Collaborate with the Sovato Network Operations Center (NOC) and support teams to troubleshoot production issues.

Assist in root cause analysis and documentation of network outages or degradations.
Provide field support for ongoing maintenance and troubleshooting activities.
Ensure site artifacts are maintained throughout the site lifecycle.

Technical Support & Collaboration

Deliver white glove customer-facing technical support with a focus on responsiveness and empathy.
Collaborate with NOC, engineering, and product teams to continuously improve solution capabilities.
Contribute to technical knowledge bases and operational playbooks.

Customer Experience & Field Readiness

Ensure that all communications—verbal and written—are clear, professional, and reflect Sovato’s commitment to excellence in patient care.
Engage with end users and clinical stakeholders to ensure a seamless technical experience.

Network Operations & Monitoring

Leverage network monitoring tools to analyze performance and conditions, assist support team with pro-active event identification/resolution
Maintain up-to-date documentation of network performance and incidents.

Qualifications & Skills

Professional Background

Bachelor’s degree in Engineering, Computer Science or related field
2+ years of experience supporting carrier-grade network environments.
2+ years of field services/engineering experience in a customer-facing role

Technical

Proficiency with:
- Networking configuration and management
- Firewalls and security appliances (FortiGate)
- Layer 1–7 network protocols and troubleshooting
- Exposure to Arista switches and software-defined networking (SDN) concepts

Soft Skills

Customer service oriented.
Strong analytical thinking and attention to detail.
Excellent communication and interpersonal skills; able to explain technical concepts to non-technical audiences.
Self-starter with the ability to work both independently and as part of a distributed team.

Professional Attributes

Meticulous Detail: A deep commitment to accuracy; in surgery, the "small things" are the big things.
Communication: Ability to distill complex networking concepts into clear instructions for diverse stakeholders.
Adaptability: A self-starter who thrives in a fast-paced startup environment and can work effectively with distributed teams.

Physical & Travel Requirements

Ability to lift and install networking equipment (up to 50 lbs), climb ladders, and work in field environments.
Willingness to travel up to 50% for deployments, training, or onsite support—both within the U.S. and internationally.

Why Join Sovato?

Shape the future of surgery by enabling remote access to life-saving care.
Be part of a pioneering team at the intersection of healthcare and technology.
Competitive compensation and benefits package, including medical, dental, vision coverage, and travel opportunities.

Job Overview

As a Production Engineer at Sovato, you are the guardian of the hardware and infrastructure that makes remote surgery possible. This is a high-impact, hands-on role where you will design, implement, and optimize the assembly of our specialized network products.

You will manage the full lifecycle of our product portfolio—from initial inventory and kitting to complex configuration and field deployment. Based at our Goleta headquarters, you will work cross-functionally to ensure that every system leaving our facility is a masterpiece of reliability, precision, and clinical readiness.

Primary Responsibilities

Production & Site Development

Kit Solutions: Lead the configuration and testing of product kits designed for critical surgical environments.
Process Optimization: Design and refine production workflows to improve scalability, reduce errors, and ensure rapid deployment.
Validation & Testing: Execute rigorous testing and labeling protocols to verify that all hardware meets Sovato’s strict performance standards.
Lifecycle Logistics: Oversee inventory management and coordinate the secure delivery of systems to global customer sites.
Documentation: Author and maintain production artifacts, Work Instructions, and tracking logs to ensure a traceable and compliant equipment history.

Technical Support & Strategic Collaboration

High-Stakes Support: Provide empathetic, expert technical support for customers, ensuring any field issues are resolved with minimal downtime.
Cross-Functional Feedback: Collaborate with the NOC, Engineering, and Product teams to turn field data into product improvements.
Operational Excellence: Contribute to technical knowledge bases and playbooks to standardize our global deployment strategy.

Qualifications & Skills

Professional Background

Education: Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience: 2+ years of production engineering experience, ideally within a regulated or high-reliability industry (e.g., MedTech, Aerospace, or Networking).

Technical

Network Infrastructure: Proficiency in network configuration, management, and troubleshooting.
Security Hardware: Hands-on experience with firewalls and security appliances (specifically FortiGate).
Process Mindset: A strong understanding of how to build repeatable, scalable production processes for hardware.

Professional Attributes

Meticulous Detail: A deep commitment to accuracy; in surgery, the "small things" are the big things.
Communication: Ability to distill complex networking concepts into clear instructions for diverse stakeholders.
Adaptability: A self-starter who thrives in a fast-paced startup environment and can work effectively with distributed teams.

Physical & Travel Requirements

Field Readiness: Ability to lift and install equipment (up to 50 lbs), climb ladders, and work in diverse field environments.
Mobility: Willingness to travel up to 25% for deployments and onsite support, including international travel.

Why Join Sovato?

Shape the future of surgery by enabling remote access to life-saving care.
Be part of a pioneering team at the intersection of healthcare and technology.
Competitive compensation and benefits package, including medical, dental, vision coverage, and travel opportunities.

Environmental Conditions
Sovato is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. Because being on a Sovato product team requires visits to health care providers, some vaccinations may be required to fulfill your work here.

About Sovato
Sovato is a team of healthcare leaders, innovators, and clinicians passionate about shaping the future of surgery. We are fueled by a profound mission to create unprecedented access to high-quality surgical care, delivering scarce surgical resources to new markets and new patients—transcending the geographic boundaries that exist with surgery today.

Advancements in enabling technology, such as robotic surgical systems, virtual care, and the global telecommunication infrastructure, offer a unique moment in time to deliver remote robotic surgery. For patients, remote surgery creates ample access to the right surgeon, the right care and at an affordable price, driving consumer choice and decreasing the need for travel and delayed care. For healthcare systems and organizations, Sovato offers a novel solution to optimize clinical capacity, capture new surgical revenue, and create greater access to high-quality surgical care for all.

Remote surgery will forever change how surgery is received, delivered, and accessed. Our comprehensive solution brings together the people, systems, tools, and data in an integrated ecosystem––addressing the full scale of requirements to ensure a safe, scalable, and sustainable remote surgery program. The Sovato platform will manage every facet of the surgical journey from coordination, communication, connectivity, and system integrations when the patient is not in the same location as the surgeon––from the point of referral to surgery all the way through post-op care. Sovato offers a competitive benefit package including medical, dental and vision coverage and a 401k.